This policy explains when Reed Music offers replacements or refunds. It applies alongside your rights under the Australian Consumer Law (ACL), which we do not exclude. All prices are in Australian dollars (AUD).
Digital eScores (downloads)
eScores are delivered electronically and are available to download immediately after purchase, both from your account and from the links in your order confirmation email. Each eScore is licensed to the purchaser and is watermarked with the buyer’s name, email address and postal address on every page.
Because eScores are delivered instantly and are personalised to you, they cannot be returned and we do not offer change-of-mind refunds once a purchase is made. However, we will always put genuine problems right. Please contact us if:
- the file is faulty, corrupted, or will not open or print;
- you received the wrong item;
- you were charged more than once, or bought the same item twice by mistake.
In these cases we will re-issue the correct file or, where that is not possible, provide a refund. This is in addition to your rights under the Australian Consumer Law.
eScores may not be purchased by music stores or other resellers for resale to their own customers.
Printed music and CDs
If a printed item or CD arrives damaged or faulty, please contact us within 14 days of delivery and we will arrange an immediate replacement (or a refund if a replacement is not available) at no cost to you.
Because printed music and recordings can be copied, we are unable to accept change-of-mind returns on physical items. We recommend checking the catalogue details, sample pages and audio before ordering, and you are welcome to contact us with any questions first.
Your rights under the Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
How to request a replacement or refund
Please email sales@reedmusic.com with your order number and a description of the problem. Do not return any physical item before contacting us. We aim to respond within two business days and to resolve approved replacements or refunds promptly. Refunds are issued to your original payment method.